GENERAL TERMS AND CONDITIONS
General Information for Instructing Party
It is the responsibility of the instructing party to settle payment for any bookings, regardless of receipt of client funds within 7 days of invoice date. Paperwork will not be released to private landlords until cleared funds are received. Please ensure keys for properties are made available promptly upon the clerk’s arrival.
The quote/price list will serve as a guide and only the onsite appointment will confirm the invoice price. Any rooms not mentioned at the time of quotation will be charged in addition i.e. extra areas include hallways/landings, lofts, garages, gardens, sheds, extra receptions, conservatories, studies, basements, bathrooms guest WC’s, morning rooms etc. Appointments made for Bank holidays are subject to a £25 surcharge.
The cancellation of an appointment within 24 hours will result in an abortive fee charge of £50 and without notification £65. If the clerk is kept waiting for 20 minutes for any reason this will result in an abortive visit and will be invoiced accordingly.
All cleaning and repair work must be finished before the inventory commences and the clerk can only report what he/she sees.
At the end of the tenancy all personal items must be removed and cleaning must be concluded prior to check out date. If a check out is attended and the tenant has not completely moved out, the booking will be aborted and relevant charges will be incurred. If a check in is arranged and the landlord’s/tenant’s representative does not arrive promptly at the specified time this will result in an abortive visit and an abortive fee will be incurred.
It is the agents and / or landlord’s responsibility to make the clerk aware of the locations of any meters and to ensure that they are labelled and accessible. Should meters not be located or accessible to read then no readings will be taken and we cannot be held responsible for this. The appropriate utility companies must be assigned to check any meter readings. We cannot be held accountable for any discrepancies.
All reports will be delivered via e-mail to the instructing party unless otherwise requested.
Our inventory reports provide a fair and accurate record of the contents and the condition of the contents of the property, and the property’s internal condition. It is the responsibility of the Tenant and the Landlord or the respective Agent to agree between themselves the accuracy of this report.
The person preparing the Inventory is not an expert in fabrics, woods, materials, antiques etc., not a qualified surveyor. The Inventory should not be used as an accurate description of each and every piece of furniture and equipment, nor as a structural survey report. It is accepted that the inventory has been prepared for the purpose of identification only for letting of a property and no other purpose. The inclusion of labels seen or alarms sounding in our reports is no guarantee of the adequacy of, or safety of any such equipment or contents, merely a record that such items exist in the property as at the date of the declaration and the superficial condition of same. Items of heavy furniture or appliances will not be moved and inaccessible areas will not be inspected. Property left in lofts, cellars and locked rooms, which have not been inventoried, are the sole responsibility of the Landlord.
The Fire & Safety Regulations regarding Furnishings, Gas, Electrical and similar services are ultimately the responsibility of the Instructing Principal. Where the inventory notes “F.F.R. label seen”, this should not be interpreted to mean that the item complies with the “Furniture & Furnishings (Fire) (Safety) (Amendments) 1993. It is a record that the item had a label as described or similar to that detailed in the “Guide” published by the Department of Trade & Industry, March 1996 (or subsequent date), attached at the time the inventory was compiled. It is not a statement that the item can be considered to comply with the Regulations. Any electrical appliances tested will be for power only and this will only be carried out where practical. Boilers, gas fires, water supply, fire alarms and radiators are not tested. Fire alarms are only tested where appropriate and provided they are accessible. Regarding electrical appliances tested, no account will be given of the efficiency or safety of the items. We merely state that such an item exists at the property and its current condition.
Other areas such as garden, garages, lofts, basements and garden sheds will only be checked upon instruction and an extra charge maybe incurred. If the Tenant was given occupation prior to the date of the Check-In or if the Tenant was allowed to stay in the property after the time of the Check-out, we will not be held responsible for any damage, missing items, keys or cleaning issues.